Terms & Conditions
Your Course and Instructor
Swift Drive acts as an agent for our driving instructors, who are all self-employed franchisees. All Swift Drive courses are sold under the provision that you understand that you are forming a contract between your driving instructor and yourself regarding your driving lessons.
It is Swift Drive's role to provide our driving instructors with pupils, take payments, and transfer the amount to the instructor after the first lesson has been conducted.
Our instructors will provide the following:
- A dual-controlled car in a clean and roadworthy condition.
- Be smart in appearance and represent themselves in a professional manner.
- Will not be discriminatory against race, colour, creed, gender, sexual orientation, etc.
- All of our instructors hold a valid DBS certificate and a valid DVSA certificate to teach learner drivers.
Swift Drive operates a strict "No Smoking" policy.
Payments
Where applicable, deposit payments include the test (practical and/or theory), administration and booking fees, and are inclusive of VAT.
If you have chosen to pay your Swift Drive instructor on the day by cash, then please be aware that we cannot be held responsible for cash transactions between yourself and your dedicated instructor. We recommend that you pay the full amount to the Swift Drive office before commencing your intensive course.
In the unlikely event that you are unhappy or require assistance in resolving an issue, please get in touch with our office. We will do our best to help resolve the situation.
If you pay the full balance to Swift Drive, then your money is protected. In the event of any unforeseen situation, such as the instructor's death or sudden illness, we will be responsible for returning any remaining balance to you.
Courses Including the Theory Test
Please be aware that we cannot book your driving practical test until you have passed the theory test.
If you have your theory test booked, we recommend you do not use all of your driving course hours up in case you fail your theory test.
Practical Driving Test Dates
We cannot guarantee test dates, as they are subject to change daily.
We will aim to find and book you a driving test within 8 weeks of your payment, or from the date you passed your theory test if you booked for the theory test service as well.
In most instances, we will find you a driving test within 2 weeks of your payment date/theory test pass date.
If you require a driving test in a high-demand area, then we will manage your expectations in advance and advise you in writing what the waiting time for a test will be. You will have 7 days from this notice email to change your mind and request a refund.
Driving Lesson Cancellations
Any driving lesson hours you choose to cancel with your instructor will unfortunately be lost, and the instructor will be paid for the duration cancelled, as they have booked the time in their diary to fulfil your booking requirements.
In the event your Swift Drive instructor cancels a lesson, they will endeavour to add the time on to another day or book your lesson in for another time/day.
It is your responsibility to present your valid UK provisional driving license prior to the start of your first lesson. Failure to do so entitles the instructor to cancel any lessons you have booked.
Swift Drive cannot be responsible for lesson or test cancellations due to mechanical breakdown or other emergencies such as illness or bereavement. We will endeavour to find a replacement vehicle and/or instructor as soon as possible, but this is not guaranteed.
Your Upcoming Driving Test
Your allocated Swift Drive driving instructor has the right to withdraw the use of their car for your driving test, should they feel you are not ready. Your instructor will give you a minimum of 10 days’ notice, providing that you have not given the instructor short notice (less than 10 days).
In the event your Swift Drive instructor doesn't feel you are going to be ready in time for the driving test and they give you 10 days’ notice, you will have the option to carry on your driving lessons and complete the course without the test or rebook another course and take the recommended amount of lessons (suggested by your instructor) and then go for the driving test next time round on your instructor’s advice.
On some occasions, driving instructors may become ill at short notice. In the unlikely event that this happens, we will endeavour to find you a replacement instructor, but we cannot guarantee anything at such short notice.
In the unlikely event that your instructor's car is not roadworthy for your driving test, both Swift Drive and your instructor will attempt to find a replacement vehicle. We will try, but we cannot guarantee that the vehicle will be identical.
In the event your driving test is cancelled by the DVSA for any unlikely reason, we are not liable and therefore no refund will be made. We will direct you to the DVSA website, where you may be entitled to claim for out-of-pocket expenses.
Free Re-test
Swift Drive offers a free re-test service to all pupils who have chosen 32 hours of lessons or more.
All pupils who have failed their driving test should have a minimum of 6 hours of lessons before taking their free re-test.
To obtain the free re-test, you will need to purchase the 6-hour re-test course option.
We only offer the free re-test option once.
Refunds & Complaints
If you have a change of mind and no longer wish to receive your intensive course from us, you have 14 days from the date of payment to request a full refund.
You should send an email to [email protected] as soon as possible. As long as we receive the email with at least 14 days' notice, a full refund will be issued, even if we respond slightly later.
A full refund will only be issued if no driving hours have been taken, no practical driving test has been booked, and the email is received within 14 days from the date of payment.
Notice Required for Part Refund on an Intensive Driving Course
If you notify us that you would like to cancel your intensive course after 14 days, then you may be entitled to a partial refund.
If we haven't booked your driving test and we haven't allocated you a driving instructor, then you will be entitled to an 80% refund.
If we have booked your driving test and you have commenced your driving lessons with your instructor, then we cannot offer you a refund.
Please read why:
Your dedicated Swift Drive instructor has booked your lessons out in their diary and has committed to you. An intensive course requires a lot of planning and organising compared to someone taking weekly driving lessons.
If you have commenced an intensive course and you choose to cancel, then you will forfeit any remaining hours you have paid for.
Any complaints about the instructor's training vehicle, ethnic origin, sex, or training resources are a form of preference and should be clearly stated when booking the intensive course, not after your first lesson.
If you have any problems or wish to raise a complaint, please consult your allocated instructor first. If you are still unhappy, put this in writing and email us: [email protected]
If your complaint is regarding your test preparation, please tell us in advance, not after your test, so we can help you. This gives you the best possible chance of passing first time.
Please understand that every instructor has their own way of teaching. If you have decided to seek a second opinion from another driving school and they disagree with our instructor's teaching methods, it doesn't always mean your new school is right. If you have any issues regarding your lessons, please speak to your instructor or alternatively contact us at [email protected]
Use of Personal Information
Swift Drive upholds and adheres to the Data Protection Act (1998).
All personal information that we receive is kept confidential and secure, and used only to deliver the intended services. Occasionally, your information may need to be shared with third parties in order for us to provide you with the services you require.
Please visit our privacy and cookies policy for more information.
Limitation of Liability
Swift Drive and our driving instructors are not liable to you (the pupil) for any loss or damage caused relating to any business interests, such as lost profits, lost earnings, loss of opportunity/business, or business interruption, including in no event liable for negligence or breach of statutory duty.
All of the content provided on this website, such as information, logos, and images relating to Swift Drive as a company and the products and services provided, is displayed without any representation of a warranty being made, whether it be implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy, or security.
For what has been permitted by law, all terms and warranties are excluded, whether directly or indirectly.
Swift Drive does not represent that the information provided is error-free, and is not liable for any viruses or malware that the server may transmit between devices/users.